Is your System specifically designed for the
Service Business?
Yes
Service Dispatchers and Technicians designed it.
Based on their input and now our customer’s input. We understood
what a day in the life of a technician was all about and leverage
off that, to create the best Customer Service Software, and Service
Management Software available.
Every software manual I have
looked at is very confusing, is your?
NO We
have a simple “How to Book" , with on screen prompting for
procedures.
Are there any limits
to the number of customers, service calls, work order, equipment,
service agreements that can be entered?
NO The Service
Management Software has no limits as to how much
data you enter. You will be able to enter as much information as
your company’s hard drive can store.
Can your system
handle service contracts?
Yes Our Service
Management Software allows you to have unlimited
types of contract with Preventive Maintenance. Each Type of
contracts can have a specified dollar amount and can bill out at a
predefined interval. Inspections also can be set up to have multiple
visits a pre defined date. Contracts can extend from 1 day to
multiple years. Once a work order is set up under a
contract and is
available for reporting, screen look ups, and and dispatch
boards.
Can I see what Preventive Work Orders I have
do next month?
YES We have created
specific reports that are date driven in our Customer Service
Software. In the Work Order Report, You would enter a beginning date
and ending date and it would then print all pending work orders
for that period.
Can I print, fax and email Reports, Work
Order and Invoices?
YES All reports, in
the Service Management Software, when printed have
other options you can choose. You can transfer it to Word,
Excel, Note Pad, or E-Mail. It’s that simple.
Is the system built on proprietary software
or old type databases?
NO Our
software is an open database accessible with access,
crystal report writer or any other ODBC compliant system.
Is it easy to use?
YES It is very
intuitive, easy to follow and simple to understand, but still be
very powerful business tool for
your company.
Do you have users?
YES We have
thousands of users across the country that use our Service
Management Software and will provide you with references.
Is it easy to create a Work Order when I have
someone on the phone?
YES You
can create a Work Order Ticket from 1 easy
screen within 20 seconds.
(Call us to see)
Do you have multiple ways of looking up a
customer’s site?
YES We have
different ways of looking up a customer and we
have “WildCard” searches for name and address. That
enables you to put in a few letters or numbers of the info you want
and the system will give you all customers that match those
criteria.
What about my customer data on my present
system, Can you bring it over?
YES 80% of
our users want to bring over their current data. We can create a
conversion to transferee the data over to our Service Management
Software.
The above are critical Questions that we have
been asked. If you have specific questions please do not hesitate to
call us at 770-650-1616.
